In this September 2019 Axonify Blog post, I suggest the best place to start the technology decision-making process: the employee experience.
By focusing on the employee learning experience, L&D can make more informed decisions about how to address the needs of their business. They can also eliminate potential barriers to technology implementation, such as platform access and user engagement, because they are addressed during experience design. Of course, L&D must understand their technology options and select high-quality tools to add to their ecosystem. This process will go a long way to making sure that each selected technology—new and legacy—is applied with a clear purpose.