In the August 2019 edition of “In Real Life” in Learning Solutions Magazine, I reflect on the importance of supporting frontline employees to ensure ongoing business success.

The working world is changing. Organizations can no longer rely on products or processes for differentiation. Instead, they must compete based on experience, and frontline employees remain a critical part of their ability to execute. But to keep up, they need help. We must be a champion for the frontline. This is why I’m in L&D. This is why I joined Axonify. And this is why I’m proud to call myself a frontline employee.