RILA Winter Summit 2022

21st Century Retail Workforce Winter Summit
February 9 – 10, 2022

Beyond Talent: Meeting the Needs of the Consumer during a Talent Shortage

The Summit is an excellent opportunity for retail executives to exchange knowledge, resource, strategies, solutions, and more. Over two afternoons of learning, growing and finding inspiration, attendees will find plenty of support and ideas from our retail-focused speakers.


Upskill to Get More with Less: How to Meet Consumers Needs in a Talent Shortage
Wednesday, February 9 @ 1215pm EST

685,000 retail employees quit in September 2021. Rampant turnover and absenteeism are heavily impacting store operations. Meanwhile, retail sales are expected to grow 6.6% in 2022 after rising 7.2% last year. Customers have more options than ever to meet their needs – everything from online ordering and home delivery to curbside pickup and in-store shopping. To overcome labor shortages and meet consumer demands, retailers must build agile store teams by upskilling frontline associates so they can work across functions and handle an expanding list of tasks. Join Matthew Metzger (Senior Director of Training and Development at Dollar General) and JD Dillon (Chief Learning Architect at Axonify) for an engaging conversation on modern retail training practices. Learn how one of the fastest-growing retailers in North America maintains an agile frontline workforce by moving training out of the backroom and into the aisle – without disrupting the operation. Matt and JD will dive into the human side of retail execution, including topics like onboarding, communication, coaching, engagement and retention.


Feb 09 - 10 2022


All Day


Retail Industry Leaders Association (RILA)


Retail Industry Leaders Association (RILA)
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