I've been applying AI in the workplace for more than 10 years in my work with LearnGeek and Axonify. Now, I'm helping L&D and EX professionals adopt an AI-enabled mindset as artificial intelligence transforms the employee experience. Check out my latest collection of AI resources, including my curated AI magazine, presentations, subject matter experts and recommended books.
AI @ Work on Flipboard
The pace of AI innovation is downright ridiculous! It's impossible to keep up and figure out what's real and what's just hype - even if you work in tech. I curate the latest AI news and insights into an easy-to-ready Flipboard magazine. Follow AI @ Work to learn how organizations are leveraging AI to transform the workplace experience.
The Robots Are Here! How AI Is Transforming L&D
AI is a paradigm-shifting technology that is already helping organizations solve familiar problems in new ways. It’s also one of the buzziest topics in the marketplace. With all of the marketing noise, it can be difficult-to-impossible to figure out what’s real and what’s hype with AI.
Let’s explore the impact artificial intelligence is already having on L&D. In this conference session, I start with a quick primer on the basics of AI. I then showcase examples of AI-enabled tools, including applications that accelerate content authoring, automate translation, personalize learning experiences, and measure the impact of training programs. I also dispel myths about “robots” replacing L&D roles and demonstrate how this technology augments our ability to address stakeholder demands in an always-changing workplace. Overall, this session demonstrated what’s possible right now through AI-enabled technology and provide the insight needed to kickstart a AI-enabled conversation within your L&D team.
Blueprint for an AI Bill of Rights
The US White House Office of Science and Technology Policy has identified five principles that should guide the design, use, and deployment of automated systems to protect the American public in the age of artificial intelligence. The Blueprint for an AI Bill of Rights is a guide for a society that protects all people from these threats—and uses technologies in ways that reinforce our highest values.
The EU AI Act
The AI Act is a proposed European law on artificial intelligence (AI) – the first law on AI by a major regulator anywhere. The law assigns applications of AI to three risk categories. Like the EU’s General Data Protection Regulation (GDPR) in 2018, the EU AI Act could become a global standard, determining to what extent AI has a positive rather than negative effect on life.
IN THE KNOW: AI in the Workplace
AI is everywhere! ChatGPT can write quirky poetry. Bing can summarize entire webpages. Stable Diffusion can make U.S. presidents look like Pixar characters. The technology is impressive, but how will this next wave of digital innovation impact the employee experience?
In this AI-powered episode of In The Know, I explore the potential benefits and risks for AI in the workplace by speaking with a very special guest: AI. That’s right! We stretched the limits of modern tech by conducting a live interview with a fully digital guest. We discussed a range of AI workplace applications, from recruiting and training to engagement and talent mobility. I also shared questions you MUST ask before introducing AI-enabled tech in your organization.
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Chad Udell is the co-founder and chief strategy officer at Float and SparkLearn. He's an expert in mobile design and development and speaks at events on related topics. He is author of Learning Everywhere: How Mobile Content Strategies Are Transforming Training and co-editor/author with Gary Woodill of Mastering Mobile Learning: Tips and Techniques for Success and Shock of the New.
Dr. Philippa Hardman uses learning science and AI to help people design better learning experiences. She's the creator of the DOMS learning design engine, a Cambridge University Scholar, a former ed-tech chief academic officer and author of The Learning Science Newsletter.
For close to thirty years, Josh Cavalier has been creating learning solutions for corporations, government agencies, and secondary education institutions. He has been on the ChatGPT platform since late 2022 and applies his industry experience to the science of Natural Language Processing and AI.
Donald Clark is a learning tech entrepreneur, investor, author, podcaster, blogger and speaker. He's the CEO of Wildfire, an AI learning company, and author of the book AI for Learning. Donald has over 37 years experience in online learning, video, games, simulations, semantic, adaptive, chatbot, social media, mobile learning, virtual reality, AI and Metaverse projects.
Artificial Intelligence for Learning by Donald Clark (2020)
This book debunks the myths and cuts through the hype around AI allowing L&D practitioners to feel confident in their ability to critically assess where artificial intelligence can make a measurable difference and where it is worth investing in. There is also critical discussion of how AI is an aid to learning and development, not a replacement as well as how it can be used to boost the effectiveness of workplace learning, reduce drop off rates in online learning and improve ROI.
With real-world examples from companies who have effectively implemented AI and seen the benefits as well as case studies from organizations including Netflix, British Airways and the NHS, this book is essential reading for all L&D practitioners needing to understand AI and what it means in practice.
Artificial Intelligence for HR by Ben Eubanks (2018)
Covering everything from recruitment and retention to employee engagement and learning and development, Artificial Intelligence for HR outlines the value AI can add to HR. It also features discussions on the challenges that can arise from AI and how to deal with them, including data privacy, algorithmic bias and how to develop the skills of a workforce with the rise of automation, robotics and machine learning in order to make it more human, not less.
Packed with practical advice, research and case studies from global organizations including Uber, IBM and Unilever, this book will equip HR professionals with the knowledge they need to leverage AI to recruit and develop a successful workforce and help their businesses thrive in the future.
Trustworthy AI by Beena Ammanath (2022)
Award-winning executive Beena Ammanath offers a practical approach for enterprise leaders to manage business risk in a world where AI is everywhere by understanding the qualities of trustworthy AI and the essential considerations for its ethical use within the organization and in the marketplace. The author draws from her extensive experience across different industries and sectors in data, analytics and AI, the latest research and case studies, and the pressing questions and concerns business leaders have about the ethics of AI.
Filled with deep insights and actionable steps for enabling trust across the entire AI lifecycle, the book presents in-depth investigations of the key characteristics of trustworthy AI. Written to inform executives, managers, and other business leaders, Trustworthy AI breaks new ground as an essential resource for all organizations using AI.
Human + Machine by Paul R. Daugherty and H. James Wilson (2018)
Accenture leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization - whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly - or to completely reimagine them. AI is changing all the rules of how companies operate.
Based on the authors' experience and research with 1,500 organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability as well as what you can do to achieve similar results. Human + Machine provides the missing and much-needed management playbook for success in our new age of AI.