JD Dillon has spent 15 years designing and implementing learning and performance strategies for respected global organizations, including The Walt Disney Company, Kaplan, Brambles, and AMC Theatres. With his practical approach and unique ability to integrate science, technology, storytelling, and pure common sense, JD delivers modern solutions that enable employees, improve organizational performance, and drive business results.

In his current role with Axonify, JD works with an award-winning team to boost employee knowledge and performance for leading organizations through the application of modern learning practices and cutting-edge technology.

JD is a popular conference speaker who is known for his high-energy, humor-filled delivery style as well as his relatable stories and practical examples. He also shares ongoing insights on his LearnGeek Blog and writes a monthly column for Learning Solutions Magazine titled ‘In Real Life.’

You can find JD on Twitter via @JD_Dillon or online at jddillon.com.




Professional Experience

Axonify | Orlando, Florida
Principal Learning Strategist
February 2016 – Present

  • Consult with current and prospective customers to strengthen their learning and performance ecosystems through the application of modern learning principles and technology, including the Axonify Employee Knowledge Platform
  • Manage the technology product roadmap for our learning and knowledge sharing platform features
  • Support internal partners in marketing, sales, services, and customer experience by providing a practical corporate learning and operations industry perspective
  • Publish content on learning and performance topics through a variety of channels, including the Axonify Blog and my recurring Learning Solutions Magazine column
  • Present on behalf of the organization at industry events, including international conferences, trade shows, and webinars

LearnGeek | Orlando, Florida
Founder
January 2016 – Present


Brambles | Orlando, Florida
Global Learning & Development Manager
September 2015 – January 2016

  • Partnered with our global talent development team and stakeholders from every supply chain business team to identify performance needs and design right-fit solutions
  • Fostered the organization’s strategy for global leadership development, including the design and delivery of blended learning programs as well as the use of scalable resources and technology to foster continued knowledge sharing
  • Redesigned the onboarding experience for employees within US business units to introduce a six-month blended experience focused on employee enablement, cultural integration, and business awareness

Kaplan Higher and Professional Education | Orlando, Florida
Director – Learning Technology & Development
March 2010 – September 2015

  • Consulted with stakeholders to identify performance gaps and design right-fit learning and performance support strategies for student support staff and managers in domestic campuses and support centers
  • Established the organization’s strategic approach to learning and performance support, which leveraged modern applications of technology, brain science, and knowledge sharing (social, mobile, data analysis, virtual delivery, gamification, reinforcement) to create personalized and scalable solutions
  • Led a virtual team of instructional designers, writers, developers, facilitators, and system administrators
  • Managed the organization’s learning and project management technology portfolio, including social, collaboration, reporting, training, and content management platforms (Confluence, Axonify, Cornerstone OnDemand, JIRA, Teamwork Project, HipChat, Google Apps)
  • Established and foster partnerships with external technology vendors and content providers
  • Facilitated classroom and virtual programs for student support employees and leaders in all lines of business

Walt Disney World Resort | Lake Buena Vista, Florida
Learning & Development Manager / Guest Experience Manager
June 2004 – March 2010

  • Collaborated with location and line of business stakeholders to design and deliver targeted learning and performance support programs for Cast Members and managers in all resort locations and roles
  • Managed the daily operation and ongoing performance of a consultation and facilitation team
  • Facilitated a variety of learning programs in local profit centers for Cast Member, management, and executive audiences
  • Collaborated during the design and implementation of what was at the time the largest training initiative in Walt Disney World Resort history (Disney Service Basics – 32,000+ Cast Members trained in 4 months)
  • Developed a popular interactive learning series focused on the improvement of Guest service skills
  • Led teams of up to 150 Cast Members in the delivery of world-class Guest service and operational efficiency while maintaining uncompromising safety and show quality standards
  • Operational leadership role locations included the Magic Kingdom Park, Disney’s Hollywood Studios, Downtown Disney, and DisneyQuest Indoor Interactive Theme Park

AMC Theatres | Orlando, Florida
Operations Manager / Human Resource Generalist
June 1999 – December 2005

  • Managed daily operations for movie theatre locations with an annual attendance in excess of 1.2 million guests
  • Led all location human resource functions, including recruitment, training, scheduling, payroll, documentation, internal communication, succession planning, and employee performance management
  • Designed and implemented custom classroom and on-the-job training programs for multiple theatre locations


Formal Education

  • Master of Business Administration – Kaplan University
  • Bachelor of Arts, Communications & Marketing – University of Central Florida


Professional & Volunteer Activities

  • Council Member – Gerson Lehrman Group (GLG)
  • ATD TechKnowledge Conference Program Advisory Committee (2015, 2016, 2017)
  • Keynote Speaker: Learning DevCamp (2016), eLearning Guild Online Forum (2015)
  • Session Presenter: ATD International Conference & Expo, DevLearn, ATD TechKnowledge, Learning Solutions, Learning & Performance Ecosystem, CLO Symposium, ATD Core 4, Innovative Learning Conference, FocusOn Learning, Sunshine Expo, Training Magazine Conference, Data & Analytics Summit, AGC HR + Training Conference
  • DevLearn Conference Learning Stage Host (2014)
  • Memberships: Association for Talent Development (ATD) – National and Central Florida Chapter; eLearning Guild
  • Program Facilitator and Mentor – Central Florida Jobs Initiative


Additional Skills & Experience

  • Fourteen (14) years of project management experience, including team coordination, client consultation, needs analysis, budget management, organizational communication, implementation support, and measurement/reporting
  • Twelve (12) years of instructional design (ID) experience focused on the creation and execution of technology-enabled learning and performance support solutions founded in a practical understanding of adult learning, motivation, and cognition
  • Seventeen (17) years of professional facilitation experience, including international conferences, classroom sessions, virtual programs, property tours, orientations, recruitment presentations, executive summaries, and on-the-job training for audiences ranging in size from 2 to over 1000


Technology

  • Productivity: PowerPoint, Excel, Word, Publisher, Visio, Project, Keynote, Pages, Numbers, WorkBrain, SAP, Workday, Salesforce, Teamwork Project, SurveyMonkey
  • Media Design: Captivate, Audition, Premiere, Photoshop, Illustrator, InDesign, Dreamweaver, Acrobat, Final Cut Pro, Soundtrack Pro, Motion, DVD Studio Pro, iMovie, Articulate Storyline, ZebraZapps, Sony Vegas Movie Studio, DVD Architect, SnagIt
  • Collaboration, Social, Learning Management: Google Apps, Office 365, Google Analytics, Twitter, Facebook, Yammer, LinkedIn, Instagram, Pinterest, Snapchat, WordPress, HootSuite, foursquare, Confluence, JIRA, HipChat, Slack, Axonify, SharePoint, Adobe Connect, Cornerstone OnDemand, Moodle


Recognition

  • 2015 Best Academic Solution Winner – eLearning Guild DemoFest (Learning Solutions Conference)
  • 2014 Kaplan Way Leadership Award Nominee
  • 2007 & 2009 Walt Disney World Resort Partners in Excellence Nominee